20/20^® Insight GOLD User Organizations

"20/20^® Insight is extremely flexible and user-friendly. If we did have questions, the support from the technical staff at Performance Support Systems was excellent. The information we have obtained is being used by employees to set goals and design individual development plans throughout the entire organization."

"We are very happy with 20/20^® Insight! The efficiency of the system, along with the confidentiality and anonymity, has made 20/20 Insight very popular among our users of the product. We feel that 20/20^® Insight will be a key component in the continued development of our leadership team at Hershey Foods Corporation."

When addressing the challenge to introduce a low-cost effective 360-degree feedback process that could be managed in-house, the 20/20^® Insight GOLD system was the logical choice. For less than $3000 plus a nominal per-participant charge, I was able to own a system that can be used indefinitely and for as many participants as I need. It has allowed me to truly establish a process versus a program."

"My internal customers have benefited the most from the ability to customize the survey items, the scales and respondent relationships. 20/20 Insight gives me the flexibility I need to meet my internal customers' needs. Also, the technical support staff is knowledgeable, patient and responsive."

"Incorporating 20/20^® Insight into a training program for our salespeople has met with very positive results. The participants of the class feel they have gained valuable knowledge about how their customers perceive them and they would not have been able to obtain this information elsewhere."

"The 20/20^® Insight system is so user friendly and technical support has been wonderful to work with, although the system is so easy I rarely have to contact them. I have received rave reviews from my employees on how well they like the electronic format; it is simple and confidential and is very easy to administer."

"20/20^® Insight is a very user-friendly software. I have evaluated several software packages, and this one provides the most bang for the buck. Also, the support staff at PSS has provided very professional, courteous, and prompt assistance anytime I've ever had problems. These problems have been rare."

"What I like most about the entire process are your tech support people. I have dealt with a number of HELP lines in my time and I have never encountered such competent and friendly people. I have never once hesitated to call them with an issue because I know that if they are uncertain about the problem they will find someone who can help!

I also find the software quite user friendly and have not had any serious issues. This product has helped us bring issues to the attention of individual leaders so that they could in turn take action for improvement. It is great having access to all of the survey results at the touch of a button and not having to wait while results are being tallied at some external organization."

"20/20^® Insight GOLD has enabled us to provide our clients with quality feedback in a timely manner. The ability to administer the program internally has allowed for a significant hands-on approach that was never available when we were working with external consultants.

In addition, the technical support provided as part of the support package has been reliable and provided by an obviously well qualified technical staff. When initially considering the program for purchase, the technical support staff were able to answer our IT system questions with just one teleconference."

The program is well laid out and logical in the format and design of the feedback mechanism."

"The flexibility of the program is what first attracted us to 20/20^® Insight and we have found that by being able to customize the questions, we are able to promote First Tech's mission, vision and values. We have also found that the program helps to support a healthy organizational culture by increasing communication, providing credible performance-based feedback, and increasing job satisfaction and empowerment. Organization-wide, we believe the review process is more accurate, fair, and helpful to everyone.

Our employees have also seen benefits from going through the 360 process using the 20/20^® software: identifying goals, having a more open atmosphere, building self-esteem, and getting the opportunity to learn about areas to improve."

"The 20/20^® Insight software gives the great new development of being able to have a 100% return rate from respondents and assure complete confidentiality. Using 20/20^® Insight's software makes compilation and tabulation easier and more flexible than anything I have ever used on such a project. The flexibility of this program makes it possible for successful use at any organization."

"20/20^® Insight has been a cost-effective and efficient tool for measuring our organization/s Level III management development training program outcomes. Our managers' response to the reports generated by 20/20^® has been overwhelmingly positive. They are impressed by what they learn and through its use, know that we are serious about their personal development as managers. Furthermore, as the system's administrator, I found the product easy to learn. Thank you for creating such a useful, well thought-out product backed by exceptional technical support."